To all the Staff at Heritage Senior Care,
For the past three years you have cared for my mother, Hazel Y, until her death last month. I thought I had lost an angel when Vickie B left as her caregiver, but through good placements, you found us another angel.
I will be forever thankful that Sonya was in my mother’s and my life when we needed her most. Sonya has a warm, compassionate and loving heart that everyone who visited my mom noticed and appreciated. She engaged mom and distracted her from her delusions, and I knew that she really cared for her, and not just because she was paid to be there. I truly think this is Sonya’s calling and the gifts she gives to those who need her in their lives.
I just wanted everyone to know that you ALL were wonderful to work with!
To Everyone at Heritage,
We want to thank you for your kindness and caring over the years for our mother Nola. You certainly made a huge difference in her life. Wishing all the staff at Heritage a happy, healthy new year! The special flower arrangement was very much appreciated!
Thank you for the picture card. It is nice to put faces to the voices on the phone. My primary caregiver is excellent! She decorated my tree and house for me this Christmas. She wanted me to “feel the spirit”. We shared a nice Christmas dinner. It was nice to share a meal with someone. Thank you for the homely gift and all the help you all give me throughout the year.
Thank you all for everything you do for seniors, you’re angels!
Dear Susie Gina and Roni,
Thank you so much for everything! I wouldn’t have gotten through the last two years without this fine service. All the caregivers were very nice to work with, I appreciate all your responsiveness to my many changes, too! I’d recommend Heritage any time!
Dear Care Providers, Susie, Gina and Roni,
We have wanted to write and thank you for excellent care provided by your company at a very important transition stage in our planning for a move to assisted living.
Miriam brought exactly the best gifts and temperament to her job, and carried us through a difficult process of change and preparation and pack for our move. Gina’s supervision and Miriam’s unfailing and ready helpfulness were super and just what was needed at the time.
We are indebted to Heritage Senior Care and would not hesitate to recommend you to others who have similar needs!
Dave and Myrna W
We have so much to thank all of you for. The flowers were awesome. The flowers however can’t compare to the loving care mom had. Judy was such a godsend, and of course thanks to Stacy for coming to the service and being a friend to Pam.
Eleanor, Pam, Ron and Everette
Thank you very much. You are all very caring and kind!
Thank you for your wonderful home care for our Aunt Christine. It was comforting for us to know that we could count on your caregivers and your services since we live so far away. We know our aunt was not always so easy to deal with but your understand and professionalism was much appreciated. Our aunt really really cared for Evelyn and I was told by Hospice that she would smile when she would see Evelyn.
Thank you again!
Mike, Debbie, Frank and Jan B.
As you know, Marcia passed away late Easter Sunday evening, April 24th. We would like to thank all of you at Heritage Senior Care for the excellent service you provided to Marcia in our home, in the weeks prior to her death.
In particular, we would like to thank Deborah Goldman, Care Manager, who came to our home immediately after I called her. She talked with Marcia at length and put her at ease about what was to come. I believe we had a caregiver the very next day. She even brought over some special boots for Marcia. We so appreciate her going the extra mile in order to make us all feel comfortable.
You sent us Eileen. Eileen was wonderful! She was always cheerful and industrious. Marcia was very temperamental at times, but Eileen took her moods in stride. They giggled together a lot, and under the circumstances, I think that’s just what Marcia needed. Eileen was a great comfort to me the morning after Marcia died. She helped me clean up Marcia’s bathroom and bedroom, which was something I just couldn’t face that day.
You can be sure that we will recommend Heritage Senior Care to anyone in need of your services. Thank you again!
Roni, Garilyn, and Katrina,
Thank you from the bottom of my heart for all your help and especially for being there. It’s rare to work with a company like Heritage, who treat their employees like human beings!
Dear Friends at Heritage,
I just want to thank you for the beautiful floral bouquet you sent me in remembrance of Carmen. She was a sweetheart to every one who knew her, and my “Mama Cee”. I loved her dearly and will miss our long distance closeness. Since my husband’s health problems, I really was saddened to have to give up my yearly “treks” to my “home away from home”. I’m so grateful to have had Dois and Ronnie in our home. Doies was Carmen’s life force, and she will have a special place in heaven when it’s her turn. Ronnie was truly an understanding stabalizer to work with. Working for the elderly people we love is truly an emotional roller coaster, and certainly not an easy job in any way.
In the end, I am consoled by Carmen’s long life of 97 years and the fact she lived it as she wanted to. For that, I am so grateful to have had such good people to help her attain that goal. Thankfully, we were able to keep her in her own home and at death in a hospital near all necessary life saving devices.
You are so generous with your time and knowledge. Thank you SO much for all your help in filing the claim on my mother’s Long Term Care policy.
To Whom It May Concern,
I am a professional Senior Care Manager with a Critical Care Repiratory Therapy background including pediatrics, neonatology, and geriatrics. I owned a private care giving service for apporximately ten years. I know the home care industry as I have worked in the field for twenty or more years.
I presently contract with ASSIST Senior Care Management and have been working with them for nine years this past February as a full time care manager. As a senior care manager, I am constantly looking forwell managed, care giving agencies for my clients. Through all of these years, I have found two agencies that provide the level of quality care giving services for my clients consistently.
Heritage Senior Care is always my first call. They provide caregivers for numerous of my clients. They know my primary goal is to find the best caregiver that meets the needs personality wise, skill wise etc of the client. Through the years, I have chosen to work with them for these reasons:
1. They screen their caregivers well.
2. They are always available by phone within five minutes, day or night.
3. I generally interview the caregivers they provide but many times I trust their judgement to send a caregiver that meets the criteria and experience I need for specific clients.
4. They have provided excellent services and caregivers for not only senior citizens, but for younger clients as well, including mental illness, Alzheimer’s, orthopedic rehabilitation, and any various diagnoses of the elderly.
5. At present, I have some clients Heritage Senior Care has provided the same caregiver for more than five years or more. One of the most important issues that insure quality of care is “continuity of care”. Heritage Senior care always comes through. We deal with many different personalities and one of the major keys to success is being able to fit the skills and personality of the caregiver to meet the client’s needs. This is what I consider their major strength.
6. I demand excellence and 98% of the time, I receive it from Heritage Senior Care
7. Roni Mayben is an excellent owner/manager and her staff is professional yet personally accommodating. All of her employees are paid as employees, insured, bonded, etc. Roni’s integrity is beyond reproach and I trust her with the care of the clients all over the county I provide care management services.
As I said: I only use two agencies in San Diego County, and I have worked with many such agencies and Heritage Senior Care is on the top of my list. I would trust their services for my only family members, or myself. I assure you, if you’re looking for diligence, integrity, and professionalism, Heritage will serve your clients with dignity and respect. I am utilizing their services now and plan to continue using their services.
Steven T, Senior Care Manager
ASSIST Senior Care Management, Inc.
I would like to express gratitude and appreciation for Debbie E, who stayed with my mother until the end, as she promised my mother that she would. And she was kind and loving the whole time with my mother.
Also, Anne F was thrown into a maelstrom having to make the decision to have my mother go to the hospital, and stayed with her the whole time in the emergency room, something other caregivers we had prior to Heritage would never do. She was kind in talking to me and informing me of as much as she knew of what was going on. Finally, I had to call Brittany several times on weekends and she was very helpful and informative as to what Heritage would do. I had to call her several times after hours, as I remember, and she called back in a reasonable amount of time. The caregivers were outstanding in my opinion.
Thank you again for your part in caring for my mother in her last days here on earth.
I appreciate the outstanding care my father received from Heritage Senior Care from early 2007 to October 2009. The caregivers were amazing and very devoted, and it showed their hearts were into caring for my father. They contributed to my father’s quality of life during this heart wrenching time period.
After going through a couple bad experiences from other agencies, I was referred to Heritage Senior Care through Southern Caregiver Resource Center, and am grateful I found you. All of you are the best… Roni, Katrina, Susie, and Stacy all worked together to make things happen and were always polite and empathetic during the need of care for my father.
I would highly recommend Heritage Senior Care to anyone who needed any level of care for their loved ones. I give you 4 out of 4 stars.
My best always.
Thank you for all your help and guidance with my dad. I wish I had hired you a year ago, you know the answers to all my questions and were always there. Ashley and Rosa were amazing caregivers, they adapted quickly to my dad’s decline and made his last days comfortable. It was wonderful to know he was with such caring individuals. Many thanks again!
I wanted to thank your company for the most excellent care anyone could ever receive. You assigned us Elisa M. I have NEVER met anyone with as much love and dedication. She went up and above the call of duty in taking care of my father! She did his laundry, she sang him to sleep, she could rid him of all his fears when he was delusional. I cannot say enough good things about her. She was well received by the staff at White Sands – La Jolla as well. Her capacity for love and kindness are limitless. She treated my father with the utmost kindness, dignity, respect and love.
Thank you for sending us such an angel. Dad never would have lived this long without her. I wouldn’t have the peace that I have now. Your response time to calls is impeccable and the flowers you sent were perfect. I will definitely refer your company to anyone who needs you in the future. A job well done. Thank you, thank you, thank you!